I had the pleasure of joining forces with other UX leaders to speak at UXDX Conference.
My talk dived into how I transitioned from building consumer products into the world of mission critical public safety products. Highlighting some of the unique challenges of designing for law enforcement, fire services, and EMS.
- The key differences between designing for public safety vs. consumer tech
- Understanding user needs in high-stress environments
- How to account for environmental factors and workflow disruptions
- Strategies for successful change management in public safety agencies